At HippoMama, we’re committed to providing high-quality products and ensuring our customers are happy with their experience. We are a print on demand store. This means every item is printed specifically for you, reducing waste and allowing for unique, personalized designs. We take pride in delivering items that you’ll love, but if something doesn’t meet your expectations, we’ve got you covered.

Returns & Refunds Policy

Eligibility for Returns

Since our products are custom-made just for you, we only accept returns or issue refunds under the following conditions:

  • The item arrived damaged or defective.
  • The product received is incorrect or not as described.
  • There was a printing or manufacturing error.

To initiate a return or refund, please contact us within 21 days of receiving your order with the following information:

  • Your order number
  • A description of the issue
  • Photos of the damaged, defective, or incorrect item

Non-Returnable Items

Unfortunately, we cannot accept returns or provide refunds for:

  • Buyer’s preference changes
  • Incorrect sizes selected during checkout (please refer to our sizing chart carefully before ordering)
  • Personalized or customized items unless defective

Since our products are custom-made just for you, we only accept returns or issue refunds under the following conditions:

  • The item arrived damaged or defective.
  • The product received is incorrect or not as described.
  • There was a printing or manufacturing error.

To initiate a return or refund, please contact us within 21 days of receiving your order with the following information:

  • Your order number
  • A description of the issue
  • Photos of the damaged, defective, or incorrect item

Returns & Refunds Policy

Process for Returns/Refunds

1. Contact Us: Email us at contact form link with the details mentioned above or at hippomama[at]hippomama.shop.
2. Approval: If your return is approved, we’ll provide instructions for the next steps.
3. Refund/Replacement: Once verified, we’ll issue a refund to your original payment method or ship a replacement.

Processing Time

Refunds typically take 21 business days to process. Replacement orders will be prioritized and sent out as quickly as possible.

Shipping Costs

  • If your return is due to our error (e.g., defective product or incorrect item), we’ll cover the shipping costs.
  • For other cases, shipping costs for returns may be the customer’s responsibility.
Contact Us

Frequently asked questions
Do you offer custom designs?

Yes! We specialize in personalized graphics. You can message us with your ideas, names, dates, or photos, and we’ll create a design just for you.
Do you ship internationally?

Yes, we offer international shipping. Delivery times and costs vary by country. Please note that customers are responsible for any customs duties or import taxes incurred.
Can I cancel or change my order?

Cancellations or changes are possible within 12 hours of placing your order. After that, the design may already be in progress or in production.
Do you offer bulk or wholesale orders?

Yes, we love working with groups or businesses. Message us for details and special pricing.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.