Returns & Refunds Policy
Eligibility for Returns
Since our products are custom-made just for you, we only accept returns or issue refunds under the following conditions:
- The item arrived damaged or defective.
- The product received is incorrect or not as described.
- There was a printing or manufacturing error.
To initiate a return or refund, please contact us within 21 days of receiving your order with the following information:
- Your order number
- A description of the issue
- Photos of the damaged, defective, or incorrect item
Non-Returnable Items
Unfortunately, we cannot accept returns or provide refunds for:
- Buyer’s preference changes
- Incorrect sizes selected during checkout (please refer to our sizing chart carefully before ordering)
- Personalized or customized items unless defective
Returns & Refunds Policy
Process for Returns/Refunds
1. Contact Us: Email us at contact form link with the details mentioned above.
2. Approval: If your return is approved, we’ll provide instructions for the next steps.
3. Refund/Replacement: Once verified, we’ll issue a refund to your original payment method or ship a replacement.
Processing Time
Refunds typically take 21 business days to process. Replacement orders will be prioritized and sent out as quickly as possible.
Shipping Costs
- If your return is due to our error (e.g., defective product or incorrect item), we’ll cover the shipping costs.
- For other cases, shipping costs for returns may be the customer’s responsibility.
Contact Us
If you have any questions or concerns about your order, don’t hesitate to reach out to our support team at contact form link. We’re here to assist you!